Support scope
Support can help with order lookup, shipping questions, product dimensions, ingredients, bundle requests, damaged-item reports, payment questions, and pre-purchase fit guidance.
Contact
Get help before or after you order
Questions about fit, ingredients, shipping, bundles, damaged items, or order tracking can go through the contact form, email care@pawpilot.xyz, or WhatsApp +65 8723 4198.
Last updated: May 25, 2026Before you buy
If you are unsure about pet size, toy supervision, treat ingredients, or which set to choose, contact support before ordering. Include pet type, approximate weight, and the product you are considering.
After you buy
For order issues, include the order number, purchase email, destination country, and a short description of the problem. For damaged or wrong items, include clear photos of the product and packaging.
Response details
Replies within 1 business day. Business details: PawPilot support desk serving Southeast Asia pet parents.
Order lookup
Use the same email entered at checkout when looking up an order. This protects customers and helps support match the request to the correct purchase.
Wholesale and bundle requests
For repeat orders, starter kits, or custom bundles, include destination country, target pet type, approximate quantity, and timeline so support can prepare a clearer answer.